Miranda: ''I was quite fortunate when it came to treating kids who were anxious as I would do the inital check-up, then perform whatever treatment they needed, and so I had the ability to build a rapport with the patient. However, I'm aware that many children will meet multiple clinicians, and so it takes that little bit longer to build that connection. So, in that case, I'd say that it's all about making the child feel comfortable, and 'breaking them in gently'. One patient may not come in and sit in the chair, especially if they'e anxious, while some may regard that as a waste of tume, it's not!
Instead, the clinician can take that time for the paitent to feel comfortable, so maybe the next time they can skip in, or simply sit in the chair and go from there. It's all about taking it one step at a time and giving the child control. I think that's where most dental anxiety stems from - yes, there is the element of the unknown, but it's usually a lack of control. I'd rcommend encouraging the child to sit in the chair, but at any point should they feel that fear creeping in, that they can simply raise their hand and I'll stop. It's equally important to hold yourself accountable, because if you say you'll stop, but you keep going, kids will immediately cotton on and the trust is broken.''
Laura: ''I think some of the anxiety you see in young patients originates from home too. You'll have a parent whose clesrly nervous, and they'll be saying things along the lines of 'I hate going to the dentist', which naturally the child picks up on. Although there's not much to be done to prevent this from happening, I'd always recommend making the experience as fun as possible for the anxious child. I used to have a separate area in the clinic where I'll talk to my young patient as a person - just asking them aout their favourite football team, or something like that. The aim is to come across as a normal person to them, so even though you're a clinician, you're still human.
Similarly, if you do so happen to encounter a particularly nervous parent, you can gently suggest to them that they leave the room - as nine times out of ten, once the nervous parent has left the room, the child will be absolutely fine. This can be difficult to do, but it's simply about having the confidence as a clinician to suggest that the parent waits outside, as long as everyone is happy with this, we'll call them back inside once we're done!
Much like we discussed earlier, it's all about adapting to the patients' needs. So, with the really young patients, I'd always try to make it quite jokey and fun, whilst with the older patients I adopted more of a nurturing approach. This can only be done by using plenty of explinations and lots of communication, so that the older patients (teens) are not completely bamboozled! you could even suggest to a nervous older child that they have the option to listen to something through their headphones, or watch something, whatever would help them be more relaxed.''
Miranda: ''Absolutely. With younger children, I'd always suggest that if they feel a little unsure, that they could bring in a squishy toy, or teddy. And if they do bring in a teddy or something similar, I can always show the child what we're going to be doing next by demonstrating on the teddy first - which is a fantastic technique to help calm nerves, as well as engaging the child in developing good oral hygiene techniques.''